If you have suffered loss of income or business due to COVID-19, contact your loan officer about our modification relief program.

 

How to File a Complaint

Determine the primary federal regulator of your bank by calling the FDIC's toll-free call center number at:

1-877-ASK-FDIC (1-877-275-3342)

Monday through Friday 8 am until 8 pm (Eastern Time)

Hearing Impaired Line:

1-800-925-4618

Or you can visit the:

FDIC Bank Find Website

  • Provide your complete name and mailing address as well as a day or evening phone number with the area code.
  • You may also file a complaint via the FDIC's Customer Assistance Online Form.
  • State your inquiry or complaint, making certain to include the name and street address of the bank.
  • Provide a brief description of your complaint.
  • Enclose copies of related documentation.
  • State how you would like your matter resolved and the remedy you seek.
  • If you are not the owner of the account, obtain and provide written permission from the owner in order to correspond on the owner's behalf.
  • Remember to date and sign your letter.

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